Frequently Asked Questions (FAQ)
Where do you deliver to?
At the moment, we offer delivery to all addresses within United Kingdom.
How can I track my order?
After your order is confirmed, you will receive an email with your order number. To track your package, please visit our tracking page here and enter your order number or email address.
What is the processing time for an order?
Our shipping timeline takes 4 to 11 business days contains out of the following processes: Order processing typically takes 1 to 3 business days (for orders placed before 22:00)
How long does delivery take?
Once your order is shipped, delivery usually takes 3 to 8 business days, depending on your location.
What are the shipping costs?
We offer free shipping on all orders—no hidden charges, regardless of the order's size or weight. For more information, please check our Shipping policy here.
What is your return policy?
We accept returns within 30 days from the date you receive your order. Please note the following:
- The cost of return shipping is the buyer's responsibility.
- Approved refunds will be processed to your original payment method.
For full details, please visit our Return policy here.
Are there any exceptions to the return policy?
Yes, partial refunds may be issued for returns that:
- Show signs of use
- Are not in their original condition
- Are damaged or missing parts (not due to our error)
- Are returned more than 30 days after delivery
Please review our Return policy here for full details.
I have an issue with my order. How can I contact you?
If you need assistance, please visit our Contact page here to get in touch with our support team. We are happy to help!
Need Help?
Our customer support team is ready to assist! Reach us at: info@alexanderwestonlondon.com
Or take a loot at our Contact Page
Company Information:
Alexander Weston London
https://alexanderwestonlondon.com
Address: 38 Dawlish Ave, London SW18 4RW, United Kingdom
Email: info@alexanderwestonlondon.com
Contact page: alexanderwestonlondon.com/contact
Phone number: +44 07917966781
Customer Support Hours: Monday - Friday: 9:00 AM - 5:00 PM