Terms & Conditions
1. Introduction
1.1 These terms and conditions govern the use of our website and any product purchases made through it.
1.2 You can find definitions and explanations of the terms used in this document in Section 26.
2. Acceptance
2.1 By using our website or making a purchase, you confirm and guarantee that:
(a) You are at least 18 years old.
(b) You have the legal capacity to enter into a binding contract with us.
(c) You are not restricted by any laws or agreements from entering into such a contract.
2.2 We may request written confirmation of your authority to accept these terms.
2.3 You further confirm and guarantee that:
(a) You have not been convicted of any computer or internet-related offenses.
(b) You have not previously been denied access to our website or products.
2.4 We reserve the right to deny access to our website at our discretion.
2.5 By placing an order, you agree to the following:
(a) You have thoroughly read and understood these terms and conditions.
(b) Your order represents an offer to purchase based on these terms.
(c) Any order confirmation will be governed solely by these terms and conditions.
(d) You agree to abide by these terms and conditions.
2.6 If you do not agree with these terms and conditions, you should not use our website or make any purchases.
2.7 Agreement to Terms
By using our website or making a purchase, you confirm that you have read, understood, and agree to these Terms and Conditions.:
(a) Submit information via our website.
(b) Make a purchase.
2.8 Acceptance of Additional Policies
By visiting our website, making a purchase, or agreeing to these Terms and Conditions:
(a) You also agree to our Privacy Policy.
(b) You accept and agree to comply with our Acceptable Use Policy (refer to Section 12).
2.9 Recommendation
We recommend saving or printing a copy of these Terms and Conditions for your future reference.
2.10 Non-Agreement
If you do not agree to these Terms and Conditions, you may not place an order or communicate with us.
3. Personal Use
You confirm that you will use the website and its services solely for personal, non-commercial purposes. You agree to act as a principal and not as an agent for any other party.
4. Prices
4.1 Prices displayed on our website include delivery charges, but exclude any taxes, duties, or government-imposed fees ("duty unpaid and untaxed").
4.2 You are responsible for any applicable import duties, taxes, or fees related to products shipped to your address. These costs are not included in the product prices. Additional charges such as customs duties or VAT may apply, especially for goods shipped from outside the EU (e.g., from China). It is recommended that you confirm with customer service whether customs duties apply before placing an order.
As the "importer of record," you are responsible for proper payment of these charges and compliance with the destination country’s import laws.
4.3 We strive to ensure all details, descriptions, and prices are accurate. However, errors may occur. If a pricing error is identified, we will notify you and provide an option to reconfirm your order at the correct price or cancel it. If we cannot contact you or receive a response, the order will be canceled, and you will be refunded.
4.4 We are not obligated to fulfill an order if the price shown on the website is incorrect, even if you have received an order confirmation.
4.5 Prices may change, but such changes will not affect confirmed orders.
5. Placing an Order
5.1 All orders are subject to product availability. Once you place an order, we will send an order confirmation if the product is in stock. If products are unavailable or if delivery issues arise, we will inform you and issue a full refund.
5.2 A contract is formed only when we send you an order confirmation, and it applies solely to the product(s) listed in that confirmation. These terms and conditions form part of the contract and take precedence over any other terms.
5.3 If your order includes multiple products, they may be shipped separately at different times.
5.4 We reserve the right to remove products or modify website content at any time without liability.
5.5 We have the right to refuse or cancel any order at any stage, even after sending an order confirmation. We are not liable for any refusal or cancellation.
5.6 If we cancel your order after receiving payment (including after sending an order confirmation), we will refund the full amount.
6. Payment
6.1 Payment for products can be made using any of the methods listed on our website.
6.2 Promotional vouchers provided by us can be used to pay for part or all of your order during the online checkout process.
6.3 We may use third-party payment intermediaries to process payments. By placing an order, you consent to sharing necessary documents, including personal data, with them.
6.4 We are not a regulated payment processor and are not responsible for payment failures or issues caused by intermediaries.
6.5 You are responsible for providing accurate payment details. By making a payment, you confirm that:
(a) The payment method belongs to you.
(b) Any promotional voucher used is valid.
(c) You have sufficient funds or credit to complete the transaction.
6.6 We are not responsible for unauthorized use of your payment methods. We reserve the right to report fraudulent activity to relevant authorities.
6.7 You agree not to initiate chargebacks or reverse payments made to us.
6.8 You agree to indemnify us against losses, costs, or liabilities resulting from chargebacks, payment cancellations, or reversals initiated by you.
7. Delivery
7.1 We will deliver your order to the address provided at checkout.
7.2 An estimated delivery time will be provided at checkout.
7.3 If delivery cannot occur within the estimated time, we will inform you. However, we are not responsible for any inconvenience caused by delivery delays.
7.4 If delivery to your address is not feasible, you may cancel the order for a refund or provide a new address.
7.5 Responsibility for the products transfers to you once delivery is completed, unless the delay is caused by your failure to meet these terms.
7.6 If you are unavailable to receive your delivery, the carrier may leave instructions for rescheduling or collection.
7.7 If you refuse delivery without a valid reason or fail to collect your order, you may incur reasonable return costs.
7.8 Products are dispatched within 2-5 working days of payment confirmation. Standard delivery takes 5-8 working days but may extend to 4 weeks in rare cases.
7.9 Customs, Duties, and Taxes:
You are responsible for any customs duties, taxes, and fees. Products are shipped "duty unpaid and untaxed." Check with our customer service team if you need clarification.
8. Cancellation or Modification of Orders
8.1 You may request to cancel or amend your order by contacting us via email.
8.2 After Packing: Once your order has been packed, modifications or cancellations are not possible. Follow the return process outlined in Section 10 if applicable.
8.3 Automated Order Processing: Orders are processed automatically and cannot be interrupted once dispatched. Refunds may only be issued within 24 hours of placing the order if it hasn't been shipped yet.
9. Defective Products
9.1 The products we offer are standard and not tailored to individual requirements.
9.2 All product information on our website is provided "as is" without warranties, express or implied.
9.3 Product images on the website may slightly differ from the actual items you receive.
9.4 If you receive a defective product, contact us with details and a photo of the defect.
9.5 Defective products must be returned in accordance with the process in Section 10.
9.6 Upon receiving the return, we will inspect it promptly.
9.7 If confirmed defective, we will notify you and:
(a) Replace the Product: Send a replacement at no cost, and cover return shipping.
(b) Issue a Refund: Refund the product price and return shipping, using your original payment method.
9.8 If the product is found to be not defective, we may refuse a refund, and service fees may be deducted.
10. Returns and Refunds
10.1 The Returns Policy outlined here is part of the Terms and Conditions governing your use of our website.
10.2 If you are dissatisfied with your order, you can contact us via email to initiate a return within 30 days from the date you received the final product. If a third party (not the carrier) received the product on your behalf, the 30-day period begins from that date.
10.3 You are responsible for the return shipping costs.
10.4 Refunds will only be processed after we receive the returned product and complete an inspection.
10.5 Items being returned must be unused, in their original condition, properly packaged, and with all original labels and packaging intact. We reserve the right to decline returns if the items are not in acceptable condition.
10.6 The processing time for returns may vary depending on your order.
10.7 Once the return is approved, we will notify you via email, and the refund will be issued promptly to the original payment method.
10.8 The return process is considered complete when we receive the returned goods.
10.9 Since our products are shipped from Asia, delivery times may vary. If the goods are already in transit, cancellations are not possible. You must wait to receive the items before returning them. However, you may notify us in advance if you intend to cancel.
10.10 For quicker processing, we recommend providing proof of shipping when returning items. Early refunds may only be considered if 16 weeks have passed since the order date and the goods have not yet been delivered.
11. Vouchers
11.1 Promotional vouchers or discount codes can be applied during the checkout process for purchases made on our website.
11.2 To use a voucher or discount code, enter the relevant code at checkout.
11.3 The voucher or discount value will be deducted from your order total at checkout.
11.4 Only one voucher or discount code can be applied per order.
11.5 Vouchers have no cash value and do not accrue interest.
11.6 If the voucher value is less than your order total, the remaining balance must be paid through another accepted payment method.
11.7 If you return an order purchased with a voucher, the value of the voucher will not be refunded. However, any additional amount paid with another payment method will be refunded.
12. Permitted Use
12.1 You agree not to engage in any of the following prohibited actions ("Prohibited Actions"):
(a) Using our website in any manner that could harm, disrupt, or impair its functionality, accessibility, or availability.
(b) Using our website for any unlawful, fraudulent, harmful, or unethical purposes.
(c) Uploading or distributing malicious software (e.g., viruses, spyware, or malware) through our website.
(d) Conducting automated data collection processes (e.g., scraping, mining, or harvesting) without our explicit written consent.
(e) Using bots or other automated tools to interact with our website.
(f) Breaching the guidelines in our website's robots.txt file.
(g) Using data from our website for direct marketing purposes, including via email, SMS, or telemarketing.
(h) Using data collected from our website to contact individuals or entities.
(i) Connecting to or interacting with the website through unauthorized devices or methods.
(j) Engaging in hacking or any malicious activities that could harm devices connected to the website.
(k) Attempting to reverse engineer or access our website's source code.
(l) Using our website to create competing products or share product comparisons.
(m) Selling, leasing, sublicensing, or transferring access to our website.
(n) Sharing website access with third parties through private networks.
(o) Altering or republishing content copied or printed from our website.
(p) Using our website in any manner that violates laws or regulations.
(q) Making unauthorized or speculative orders.
(r) Placing false, misleading, or fraudulent orders.
12.2 You accept responsibility for any damages, losses, or costs incurred by us due to your participation in prohibited actions.
12.3 You agree to notify us immediately if you become aware of prohibited activities and assist us in investigating them.
12.4 Any information you provide on our website must:
(a) Be accurate, current, complete, and not misleading.
(b) Comply with all applicable laws and regulations.
(c) Respect the intellectual property, privacy, and confidentiality rights of others.
(d) Avoid content that is offensive, abusive, illegal, or otherwise objectionable.
12.5 You must provide documentation or information as requested to verify your identity and ensure the accuracy of your submitted details.
12.6 You are responsible for complying with any applicable laws based on your location or residence when using the website.
12.7 Notify us promptly if you notice any content or activity that violates these terms.
13. Links to the Website
13.1 Links to external websites or resources on our site are for informational purposes only and do not imply endorsement or approval by us.
13.2 We do not have control over third-party websites or resources linked to our website.
13.3 You may link to our homepage, provided the link is fair, legal, and does not harm or exploit our reputation.
13.4 Links must not imply affiliation, approval, or authorization where none exists.
13.5 You cannot link to our website from a site you do not own.
13.6 Embedding our website in frames or linking to sections other than the homepage is not permitted.
13.7 We reserve the right to revoke linking permissions at any time without notice.
13.8 Websites linking to our site must adhere to the content standards outlined in our Acceptable Use Policy (see Section 12).
13.9 Please contact us for prior approval if you wish to link to our website in any way that does not meet these guidelines.
14. Intellectual Property Rights
14.1 The website's code, structure, and organization are protected by intellectual property rights.
14.2 We own or are licensed to use all intellectual property rights related to the website, including its content and materials. These rights are protected globally, and all rights are reserved.
14.3 You may only use the website and its content for personal, non-commercial purposes, in compliance with these terms and conditions. This includes content related to our products.
14.4 You agree to promptly notify us if you suspect any infringement of our intellectual property rights.
14.5 You may not use our trademarks without written consent, unless you are using them in accordance with Section 13.
15. Data Protection
15.1 Our Privacy Policy is part of these terms and conditions and governs how we handle your data.
15.2 We use cookies on our website, including to track customer preferences. By agreeing to these terms, you consent to the use of cookies for such purposes. Please refer to our Privacy Policy for further details.
15.3 If you provide personal data, we will process it in accordance with your instructions and ensure adequate security to protect it from unauthorized access, loss, or damage.
15.4 Unless otherwise agreed or required, we may share information related to product sales between our employees, officers, consultants, or agents.
16. Viruses
16.1 We do not guarantee that our website is free from viruses, errors, or security vulnerabilities.
16.2 It is your responsibility to configure your systems, software, and devices to safely access our website. We recommend using your own antivirus protection to ensure security.
16.3 You must not misuse our website by introducing viruses, Trojan horses, worms, logic bombs, or any other harmful or malicious materials.
16.4 You must not attempt to gain unauthorized access to our website, its hosting server, or any related computer or database.
16.5 You are prohibited from performing or attempting a denial-of-service (DoS) or distributed denial-of-service (DDoS) attack against our website.
16.6 If you violate this section, your access to our website will be immediately terminated. We may report such violations to the relevant authorities as required by law.
17. Liability
17.1 General Limitations
To the fullest extent permitted by law, we will not be liable for any loss or damage suffered by you or others as a result of:
(a) Third-party or user-generated content;
(b) Our content, including any inaccuracies, incompleteness, or lack of timeliness;
(c) Products sold, including any issues related to their quality, descriptions, images, or suitability;
(d) Relying on information on the website or within these terms;
(e) Inability to access or partially unavailable access to the website, or errors occurring on the site;
(f) Delays or failures caused by circumstances beyond our control, such as power outages, strikes, weather conditions, supplier delays, or other unforeseen events.
17.2 Exclusion of Indirect Losses
We are not responsible for any loss of profits, business opportunities, goodwill, savings, or any other indirect, special, or consequential damages, even if these losses were foreseeable or we were aware of the possibility.
17.3 Liability Cap
Our total liability to you under these terms or for any claims related to products will be limited to the greater of:
(a) US$1,000; or
(b) Five times the price you paid for the product that caused the liability.
Any unpaid amounts owed by you will reduce this limit.
17.4 Time Limitation
You must bring any claims for breach of contract, tort, or statutory duty within one year from the event that caused the loss or damage.
17.5 Employee Liability
Unless legally unavoidable, no claims may be made personally against our employees, officers, consultants, or agents regarding these terms.
17.6 Implied Terms Excluded
To the fullest extent allowed by law, all implied warranties, conditions, and obligations are excluded.
17.7 Specific Acts or Omissions
Claims against us or our personnel are limited to our direct acts or omissions.
17.8 Aggregate Liability
Liability is applied collectively, meaning no separate claims for the same damage can be made.
17.9 Group Liability
Liability extends to the entire service or product supplied, with no separate limits for you, your company, or affiliates.
17.10 Shared Liability
If we are jointly liable with another party, we are only responsible for our share of fault, not the other party’s.
17.11 Reduction of Liability
Liability is reduced by any amounts attributable to other parties, regardless of whether claims are pursued against them.
17.12 Additional Considerations
Liability assessments will not take into account whether other liable parties are time-barred, insolvent, excluded by limitation clauses, or otherwise unable to contribute.
17.13 Exclusions and Limitations of Liability
The exclusions and limitations of liability do not apply to:
(a) Death or personal injury caused by our negligence;
(b) Fraud or reckless breach of duty;
(c) Any liability that cannot be excluded or limited by applicable law;
(d) Minimum liabilities required by law or regulation, which will replace the limits outlined in this section.
17.14 Remedies
This section provides a complete and exhaustive list of the remedies available under or in connection with these terms and conditions.
18. Indemnification
18.1 Your Obligations
You agree to indemnify and hold harmless the Indemnified Parties (us and our affiliates) against all claims, costs, damages, and losses of any nature arising from:
(a) Your material breach of these Terms and Conditions;
(b) Fraud, negligence, misconduct, or reckless disregard of your obligations under these Terms;
(c) Your use of our website.
18.2 Reimbursement
We may seek reimbursement for reasonable costs incurred in connection with any indemnified claim. You agree to pay these costs upon our demand.
19. Force Majeure Event
19.1 Termination for Extended Force Majeure
If a Force Majeure Event (unforeseeable event beyond our control, such as natural disasters, strikes, etc.) lasts for more than one week, we may terminate these Terms immediately with written notice. In such cases, our only liability will be to refund any payments made for products you have purchased but not received.
19.2 Handling Force Majeure Events
We will use our discretion to address any Force Majeure Event and make reasonable efforts to fulfill our obligations under these Terms.
20. Variations
20.1 Amendments to Terms
We may periodically revise these Terms and Conditions. If any changes may negatively affect you, we will notify you in advance. The latest version of these Terms will govern your continued use of our website and products.
20.2 Non-Agreement with Changes
If you do not agree with the amended Terms, you must stop using our website and refrain from making purchases.
20.3 Consent to Changes
If you have expressly accepted these Terms, we will request your explicit consent for any revisions before you make your next purchase. If you do not consent within the given time, you must discontinue using our website and stop purchasing products.
21. Your Breach
21.1 Remedies for Breach
If you breach these Terms or if we reasonably suspect a breach, we may:
(a) Issue formal warnings;
(b) Temporarily block your access to the website;
(c) Suspend the processing of your orders;
(d) Refuse to accept payments from you;
(e) Permanently bar your access to the website;
(f) Block access from your IP address;
(g) Contact your Internet service provider to block your access;
(h) Pursue legal action for breach of contract or other violations.
21.2 Circumvention Prohibited
If your access to the website is suspended, banned, or blocked, you must not attempt to circumvent these measures.
22. Termination and Suspension
22.1 Voluntary Termination
You may stop using the website at any time.
22.2 Suspension by Us
We reserve the right to suspend the website’s availability at any time, with or without cause, and with or without prior notice.
22.3 Termination Due to Legal or Disruptive Use
We may suspend or terminate your access if your use of the website poses a legal risk or disrupts other users’ experience.
22.4 Notification of Suspension or Termination
While we aim to notify you in advance, we reserve the right to suspend or terminate access immediately and without notice if necessary.
22.5 Availability of the Website
We do not guarantee continuous or uninterrupted availability of the website. Interruptions may occur for operational or commercial reasons. You are not entitled to compensation for such interruptions, terminations, or modifications.
23. Effect of Termination
23.1 End of Obligations
Termination of these Terms ends our obligation to provide customer service.
23.2 No Compensation
You are not entitled to compensation for any loss of rights, goodwill, or other losses due to termination, regardless of the cause.
23.3 Surviving Provisions
Any rights and obligations established before termination remain unaffected. Sections like 17 (Liability) and 18 (Indemnification) will survive termination.
24. General Provisions
24.1 Non-Transferable Rights
You cannot transfer or assign your rights under these Terms.
24.2 Cumulative Remedies
The rights and remedies under these Terms are cumulative and do not exclude other legal remedies available to you.
24.3 Subcontracting
We may subcontract website hosting and other services to third parties as needed.
24.4 Severability
If any provision of these Terms is deemed invalid or unenforceable, it will still apply to the fullest extent allowed, and the remaining provisions will continue in effect.
24.5 Waiver of Rights
Failure to enforce any right does not waive that right or any subsequent breaches of these Terms.
24.6 No Third-Party Consent
These Terms do not grant any rights or require consent from third parties.
24.7 Mutual Benefit
These Terms are intended solely for the benefit of the parties involved and not for any third parties.
25. Applicable Law
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, will be governed by and construed in accordance with the laws of the jurisdiction where we are registered.
26. Interpretation Provisions
26.1 Paragraph References
References to paragraphs pertain to this document unless otherwise specified.
26.2 Headings
Headings are included for convenience and do not affect the interpretation of the Terms.
26.3 Inclusive Language
Wherever applicable, singular terms include the plural, and vice versa. Gendered terms include all genders. "Persons" include individuals, companies, and partnerships.
Our Policies:
Need Help?
Our customer support team is ready to assist! Reach us at: info@alexanderwestonlondon.com
Or take a loot at our Contact Page
Company Information:
Alexander Weston London
https://alexanderwestonlondon.com
Address: 38 Dawlish Ave, London SW18 4RW, United Kingdom
Email: info@alexanderwestonlondon.com
Contact page: alexanderwestonlondon.com/contact
Phone number: +44 07917966781
Customer Support Hours: Monday - Friday: 9:00 AM - 5:00 PM