Return Policy
Returning Items
If you're not completely satisfied with your purchase, you can return items in their original condition within 30 days of receiving them. Please include the tracking number when returning the items. Refunds for the purchase price will be processed once we receive the returned items. All returns must be authorized by our customer service team before shipping. Once the items are returned, our team will inspect the package, and if everything is in order, we will process the refund within 5 business days.
Received a Faulty Item?
If you receive a defective or damaged item, please reach out to our support team right away with the following details:
- Your order number
- The name of the damaged item
- A description of the issue
- A clear photo of the damage
For damages during shipping, please include a photo of the damaged parcel. Claims for shipping damage must be made within 7 days of receiving your order. Refunds, exchanges, or replacements cannot be processed without proof of damage.
Received the Wrong Item?
If you were sent an incorrect item, contact our support team immediately and provide:
- Your order number
- The name of the item you didn't receive
- The name of the item you received
- A photo of the item you received
Exchanges
We do not offer direct exchanges. If you'd like a different item, please return the original product and place a new order for the desired item.
Faulty Products
We cover the return shipping costs for faulty, damaged, or defective items.
Returning Items for Other Reasons
For returns due to ordering the wrong size, changing your mind, or no longer needing the item, the return shipping costs are the customer's responsibility. Please ensure you get a return receipt for tracking purposes.
Return Address
The return address will be provided by our customer service team. For further information, please contact them at info@alexanderwestonlondon.com
Return Label
We do not provide return labels. It is the customer's responsibility to arrange for the return shipping.
Need Help?
Our customer support team is ready to assist! Reach us at: info@alexanderwestonlondon.com
Or take a loot at our Contact Page
Company Information:
Alexander Weston London
https://alexanderwestonlondon.com
Address: 38 Dawlish Ave, London SW18 4RW, United Kingdom
Email: info@alexanderwestonlondon.com
Contact page: alexanderwestonlondon.com/contact
Phone number: +44 07917966781
Customer Support Hours: Monday - Friday: 9:00 AM - 5:00 PM